FREQUENTLY ASKED QUESTIONS

Tutorials

We created a tutorial to teach you how to smoke meat with our Bunbury Double Barrel barbecue. You can find it on this page or download a PDF version of the tutorial by clicking here.

Charcoal barbecue

Charcoal is the more natural product of the 2, which is the reason most purists prefer to use it. Charcoal is easy to light, produces very little ash, easily adjusts the temperature when subjected to more or less oxygen and it burns at a higher temperature. Downsides of charcoal are that it’s more expensive than briquettes and it burns out quicker.

Briquettes are compressed blocks, often mixed with additives. They are cheaper, burn longer and maintain a more consistent temperature. Downsides of briquettes are that they are more difficult to light, produce more ash and might give off a chemical smell.

Both have their advantages and disadvantages as you can see. We found that briquettes are great for smoking meat, since it burns long and at a very stable temperature. For smoking we definitely recommend briquettes. If you’re serious about grilling we recommend charcoal, but keep in mind, it does take some effort to keep the barbecue at the right temperature. For casual barbecuing briquettes can be used as well. 

Gas barbecue

Buccan gas barbecues are compatible with butane or propane gas bottles or cylinders.

Depending on the country you live in you may need to purchase an additional connector to connect the barbecue to the gas bottle. Buccan gas barbecues are not provided with a DIN gas regulator, so you will have to purchase it separately.

Accessories

We created a video to explain the use of the charcoal starter:

Service

We provide warranty on all manufacturing defects for a period of one year starting from the date of purchase. The receipt of your purchase is your warranty guarantee. More information can be found on this page.

You can find the manual of all our products on this page. 

Simple search for your product, click on the picture and a PDF version of the manual will open.

Please contact us through the contact page if you are in need of a spare part. 

Although our barbecues are made out of stainless steel or sprayed with high quality heat resistant paint or powder coating, they can start to rust when the surface is scratched or when being subjected to rain over longer periods of time. Therefore, we suggest you to move the barbecue indoors after use or purchase one of our specially designed Buccan barbecue covers, so it’s always protected.

Delivery

We ship to all the countries in the European Union.

When ordering a Buccan product on our website we will ship the product to you completely free of charge from €35.

Maintenance

After you’ve used the barbecue you can use the Buccan 3-in-1 cleaning brush to scrape off any residual food from the cooking grate. Note that it is easiest to clean the grate while it’s still warm. We recommend cleaning the grate each time you’ve used the barbecue.

Although our barbecues are made out of stainless steel or sprayed with high quality heat resistant paint or powder coating, they can start to rust when the surface is scratched or when being subjected to rain over longer periods of time. Therefore, we suggest you to move the barbecue indoors after use or purchase one of our specially designed Buccan barbecue covers.

Haven’t found what you were looking for?

Then contact us via email or live chat by going to the contact page.